Terms & Conditions

About Amanda

Amanda is Generation Marketing's proprietary conversational AI platform that communicates with prospective customers and clients on behalf of Generation Marketing and participating organizations. Amanda provides information, answers questions, schedules appointments, sends reminders, and supports customer communications for users who have provided appropriate consent to receive SMS messages.

Program Description

Participation in Generation Marketing's SMS Messaging Program authorizes Generation Marketing to send recurring text messages through Amanda regarding:

• Information previously requested
• Appointment scheduling and reminders
• Customer support communications
• Service-related updates
• Follow-up communications
• Account notifications
• Other communications related to an interaction with Generation Marketing or a participating client organization

Participation in the SMS Messaging Program is voluntary.

Message Frequency

Message frequency varies based on the nature of the interaction with Generation Marketing or a participating client organization.

Recurring messages may be sent based on inquiries, scheduled appointments, customer support interactions, or other requested communications.

Message & Data Rates

Message and data rates may apply. Applicable messaging and data charges are determined by the participant's mobile carrier and service plan.

Opt-In

Prospective students may opt in to receive conversational SMS messages from Generation Marketing's Amanda AI platform through one or more of the following methods:

• Submitting an inquiry form on a participating education institution's website or landing page.
• Requesting information about an educational program through a participating institution.
• Registering for an event hosted by a participating institution.
• Providing express written consent through another documented opt-in method approved by Generation Marketing and the participating institution.
• Confirming their subscription by replying START, YES, OPTIN, IN, or UNSTOP to Amanda's SMS confirmation message, where applicable.

Generation Marketing sends SMS messages only after a participating institution has obtained the user's express consent and shared the inquiry with Generation Marketing for admissions-related communications. All consent records are maintained in accordance with applicable carrier, CTIA, TCPA, and other regulatory requirements.

Privacy

Generation Marketing's Privacy Policy is available at generationmarketing.com/privacy-policy.

Mobile Information Privacy

Generation Marketing respects participant privacy.

Mobile information, SMS opt-in data, and consent records will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS communications is subject to the availability and performance of the participant's wireless carrier.

Changes to the SMS Messaging Program

Generation Marketing reserves the right to modify or discontinue the SMS Messaging Program at any time.

These Terms & Conditions may be updated periodically. Continued participation following publication of any revisions constitutes acceptance of the updated Terms & Conditions.